Frequently Asked Questions

How long does it take to process my order?

Orders are typically processed within 1–3 business days before being shipped.

How long will delivery take?

Delivery times vary by location. Domestic orders usually arrive within 3–7 business days, while international orders may take 7–21 business days.

Can I track my order?

Yes. Once your order has been shipped, you’ll receive a tracking number by email.

Do you ship internationally?

Yes, DGR ships to selected countries worldwide. Shipping options are available at checkout.

Can I return or exchange an item?

Yes. Items must be unworn, unused, and returned with their original tags and packaging. Please refer to our Refund Policy for full details.

What if I receive the wrong or a damaged item?

Contact us within 7 days of receiving your order. We’ll work with you to resolve the issue as quickly as possible.

How do I choose the right size?

Each product includes a size guide to help you find your best fit. If you’re unsure, contact us before placing your order.

How should I care for my DGR clothing?

For the best results, wash inside out in cold water with similar colours. Avoid bleach and tumble dry on low heat or air dry to help preserve the quality of the fabric and print.

Are your designs exclusive?

Yes. Every DGR collection is created with original designs that reflect the brand’s identity and commitment to quality.

How can I contact DGR?

You can reach our support team anytime by emailing desmondgold.records@gmail.com, and we’ll get back to you as soon as possible.